FAQ

How do I place an order?

The order process at the www.manatari.com website is as follows:
  1. Add the desired Manatari product(s) into your basket

  2. Check your cart (upper-right corner of your screen)

  3. Click on ‘proceed to checkout’

  4. Fill in your payment information, choose a shipping method and choose a payment method

  5. Review your order and information, then agree to the terms and conditions

  6. Click on ‘buy’

  7. You will be redirected to the page which enables you to complete your payment

  8. You will receive an order/payment confirmation email within a few minutes.

What payment methods does Manatari accept and is it safe to use my credit card online?

We accept Visa, MasterCard, American Express, PayPal, Maestro, iDeal, Giropay, Dotpay, Mister Cash, SOFORT Banking and Bank transfer. All payments are processed through a secure checkout system provided by MultiSafepay. To ensure that you don’t experience any delays to your order, please make sure all of your details are entered correctly.

How can I choose the currency I pay in?

Order payments will be withdrawn from your bank in the corresponding currency depending on your bank details. Even though product prices are shown in Euros (€) on the website, your order will be charged in US Dollar when paying with a USD card.

Can I change my order or shipping details once I have placed my order?

We can cancel an order when it is being prepared for dispatch. However, we are unable to change any shipping details when an order has been processed, nor can we add products to an existing order once it has been placed. If you wish to change the address to which your order is being shipped, please email info@manatari.com as soon as possible. 

How can I proceed my payment after receiving a ‘pending payment’ email?

We are unable to send orders out that have a ‘pending payment’ status. The ‘pending payment’ email provides you with a link to continue your payment and order placement. When you do not continue your payment within 48 hours, your order will be cancelled automatically.

Can I add gift packaging to my purchase?

At this time, Manatari does not facilitate the option to add gift packaging to orders. Please know that we are working very hard to make sure this is possible in the near future.

Can I order samples?

At this time, Manatari does not offer sample products. Please know that we are working very hard to make sure this is possible in the near future.

Is my package insured and do I need to sign for my order?

All purchases are insured against theft and accidental damage whilst in transit from Manatari to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer insured. A signature is required for all deliveries.

Can I ship to PO Boxes?

Please note that we are unable to deliver to Post Office boxes, as the package needs to be signed by the customer.

How can I track my order?

Once your order has been dispatched, you will receive an email containing your tracking number. If you have not received an email containing a tracking link, your tracking link isn’t updating or isn’t working at all, please reach out to us as soon as possible via info@manatari.com

What happens if I was unable to receive my package at the planned delivery moment?

If you are not present at the moment of delivery, your parcel will automatically return to our warehouse. The return will be stated on the provided track and trace code. Please inform our Customer Care team via info@manatari.com about your package being returned to sender. Our team will assist you in re-sending your parcel as soon as possible.

Can I return products that I bought from Manatari online?

Customers have the right to return unused and unopened products within 14 days after the shipment arrival date. Please consult our customer care team (info@manatari.com) to request a valid Return Authorization number.

How do I store my Manatari product(s)?

Please store your products in room temperature with no direct sunlight on the product. 

Is there an expiration date on your products?

Yes, 12 months after opening date

Will the delivery of my order be delayed due to the current situation?

As governments from all countries are implementing new measures every day, delivery dates may be impacted. In many countries around the world, delivery dates are currently delayed. Please be patient, we are doing everything we can to get your orders to you, while respecting the current measures.